Frequently Asked Questions - CureDesk Diagnostics

Billing & Pricing

Do you accept credit cards?

Yes, we do accept any kind of credit cards.

Blood Tests

Do I need to fast before a blood test?

It depends on the test. Fasting (10‑12 hours) is required for glucose, lipid profile, liver and kidney function tests. However, tests like CBC and HbA1c do not require fasting. Always check the SMS reminder you receive upon booking.

Will taking a blood sample cause anaemia or weakness?

No. The amount drawn (5‑10 ml) is a tiny fraction of your total blood volume and is completely safe. After the draw, press the puncture site for 3‑5 minutes and drink some water – you will feel fine.

ECG

What precautions should I take before an ECG?

Avoid strenuous exercise, caffeine, alcohol, or smoking for at least 2 hours before the test. Wear loose, comfortable clothing that allows easy access to your chest, wrists, and ankles. The test is painless and takes about 5 minutes.

General

What are your operating hours?

All our centres are open 7 days a week, from 7:00 AM to 9:00 PM. Some branches offer 24/7 emergency sample collection – please contact your nearest centre for details.

How can I book a test or scan?

You can book via: 1) Phone: +91 90000 00000; 2) Online: curedesk.com; 3) Walk-in at any branch. We recommend booking at least 24 hours in advance for preferred time slots.

Do you offer home sample collection?

Yes, we provide home visit services for blood and sample collection, especially for elderly or mobility‑challenged patients. Please schedule at least one day in advance via phone or website.

How soon can I get my reports?

Most routine blood test reports are ready within 2‑4 hours; X‑ray and ultrasound within 1‑2 hours; MRI/CT advanced imaging typically within 6‑12 hours. You can also download digital reports online.

Do you accept health insurance or corporate TPA?

We have direct tie‑ups with most major Indian insurance companies and corporate TPAs. Please present your insurance card or TPA authorisation at the front desk, and we will assist with pre‑approval and claims.

Health Packages

Which health package is right for me?

For under 30 and healthy, choose "Basic Health Checkup". For 30‑50 years, "Comprehensive" or "Executive Gold" is ideal. For those over 50 or with family history, "Full Body Wellness" is recommended. You can also consult our doctor for customisation.

Can I split the tests of a package over multiple days?

Yes. Our packages are valid for 15‑30 days. You can schedule fasting blood work on one day and imaging on another – just inform the front desk when you come for the first test.

Home Sample Collection

Do your executive carry all the necessary equipments?

Yes, we do Carry all the Essential mandatory equipments for specific Tests.

Radiology (CT)

How much radiation does a CT scan give?

Modern multi‑slice CT uses very low doses – e.g., a head CT is equivalent to a long‑haul flight. The diagnostic benefit far outweighs the minimal risk.

What should I do before an abdominal CT?

For contrast‑enhanced abdominal CT, fast for 4‑6 hours. If you are diabetic and taking metformin, inform your doctor – you may need to stop it for 48 hours. Remove all metal objects before the exam.

Radiology (MRI)

Does an MRI have radiation? Is it safe?

MRI uses magnetic fields and radio waves – absolutely no ionising radiation. It is one of the safest imaging techniques, harmless even for pregnant women and children when clinically indicated.

I have claustrophobia – can I still have an MRI?

Yes. We use wide‑bore (70 cm) MRI machines. You can request an eye mask, music, or have a companion inside. If needed, your doctor may prescribe mild anxiolytics to help you relax during the scan.

Ultrasound

Why do I need a full bladder for pelvic ultrasound?

A full bladder acts as an acoustic window, pushing bowel loops away and allowing clear visualisation of the uterus, ovaries, prostate, and bladder wall. Drink 1‑1.5 litres of water 1 hour before the test, and hold your urine until the exam.

Is ultrasound harmful to the body?

No – ultrasound uses sound waves, no radiation. It is completely safe, even for repeated scans and for pregnant women.

X-Ray

Do I need to undress for an X‑ray?

You need to remove metallic items (necklaces, bra hooks, belts, keys) that may obscure the area. We provide gowns for you to change into – just follow the technician’s instructions.

I might be pregnant – can I still get an X‑ray?

Please inform our technician and doctor immediately if you are or might be pregnant. Unless urgent, we postpone the X‑ray. If it is essential, we use a lead apron to shield the abdomen to protect the baby.